Returns, Shipping, Terms, Privacy Policy


Shipping & Returns


I carry a range of unique hand crafted items and your order is usually dispatched within 24 hours of confirmation of payment. Obviously, if the item is being made specially for you, then there will be a delay of a couple of days, but I will email you to let you know when the item has been dispatched. Through the Royal Mail network I can deliver your order to any address worldwide.

I shall attempt to deliver the goods to the address you specify to Paypal for delivery, or to the address you supply with your account. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you are accurate.

Proof of postage is obtained for our mutual peace of mind. On acceptance of your order your goods will then be despatched as soon as possible, usually the next working day. All items are posted 1st Class but delivery times may vary subject to Royal Mail's processes.


I want you to be happy with your purchase. If you are not, for any reason whatsoever, I will refund you in full, as part of my 14 day no quibble money back guarantee. If the item you received is in perfect condition, but you have simply had a "change of heart", I will refund the goods value 100%, this includes the outbound postage, but you are responsible for the return postage costs.

This does not apply to items personalised, special orders or bespoke or that you have unsealed; items such as earrings and body jewellery that by reason of their nature cannot be returned . (Earrings & body jewellery are covered under the Sale of Goods Act 1979, as amended in 1994.)

You must take reasonable care of the item and must not use them. Items may be returned via Royal Mail, ( Via Special Delivery or Recorded Signed for ) - please retain proof of postage. This cost should be met by yourself and sent to the address below.

To cancel or return an item please email me within 14 days of delivery of your item, quoting your order number.

Jo Francis

18 Windermere Road

Padiham, Burnley


BB12 8NT


Privacy Notice

We are Jo's Beaded Designs ("we", "our", "us"). We're committed to protecting and respecting your privacy. If you have questions about your personal information please contact us.

How Do We Use the Information We Collect?

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment


The e-commerce system works in conjuction with Paypal, Paypal are the data controller, We only receive payment and shipping details. For information on Paypal's Privacy Statement please see here

Keeping your data secure

We are committed to ensuring that any information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable measures and procedures to safeguard and secure the information that we collect.

Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.

Links To Other Sites

This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.


From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers.

In addition, you will receive communication from us

   1) if you contact us for a particular reason

   2) to receive your orders or

   3) If you choose to receive our News Letters, they will contain promotional materials.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site


Cookies are small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Many sites use cookies for a number of reasons. Our website cookies are purely for analysis and administration of the site. At no time is any personal information stored within a cookie. You can refuse cookies by turning them off in your browser

How we use cookies

This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.


You have a right to access the personal data we hold about you or obtain a copy of it. To do so please contact us.

If you believe that the information we hold for you is incomplete or inaccurate, you may contact us to ask us to complete or correct that information.

You also have the right to request the erasure of your personal data.

Please contact us if you would like us to remove your personal data.

Acceptance of this policy

Continued use of our site signifies your acceptance of this policy. If you do not accept the policy then please do not use this site.

Changes to this policy

We may make changes to this policy at any time. You may be asked to review and re-accept the information in this policy if it changes in the future.